Returns & Exchanges

At Kent International, we stand behind the quality of our bicycles and gear, offering a 30-day return window for items in original, unused condition. We want to ensure every rider is completely satisfied with their purchase and ready to hit the trails with confidence.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully disassemble your bicycle if necessary and secure it in its original packaging along with all manuals and components to prevent transit damage.

3

Ship the Item

Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Inspection and Refund

Once our technicians inspect the returned gear for quality assurance, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing